Younger lady: "Did a doctor call in for Mrs. Jones?"
(I check and see it's in her profile as cash, so I pull it to see why. Explanation not filled out by dumbass tech from yesterday, but rejection notice was attached - refill too soon, fill 5/20, filled 3/12) )
Me: "The doctor did call it in, but it's too soon. It looks like it was filled on March 12. Did you get a mail order prescription for a 90 day supply?"
YL: "Let me ask her. (mumble mumble)"
Old lady:"Hello?"
Me: "Hi, the doctor did call in a prescription for you, but your insurance won't cover it until May 20."
OL: "But I don't have any!"
Me: "I think you probably got a 90 day supply through mail order. It looks like it was filled on March 12, so you probably got it a week or so later."
OL: "I never got that! I don't know what you're talking about. I never get more than 2 months from them."
Me: "Well, your insurance won't pay for this prescription until May 20, because it was filled on March 12 for a 3 month supply."
OL: "Let me look at my bottle here...it says March 12...they never sent me all my pills in one bottle before."
Me: "Okay, so that is the mail order bottle. Are you still taking 1 1/2 pills a day?"
OL: "What? Yes...this says no refills! I don't want to run out of pills!"
Me: "You won't there's a new prescription here for you. The bottle you have now should have had 135 pills in it. Can you see where it says quantity on the bottle?"
OL: "It doesn't say that anywhere. It says no refills!"
Me: "Does it say to take 1 1/2 tablets a day?"
OL: "Yes. But there are no refills...can I count the pills in here?"
Me: "Kill me now." Okay, I actually said...
Me: "Okay..." (and I wait...)
OL: "I've never had all of the pills come in one bottle."
Me: "Well, you have the bottle they sent you, and it had 3 months worth of pills in it. It was filled March 12, so you probably got it a few days later. March 12 to Aprily, to May, it should last you through mid-June. So that should definitely last you through May 20 which is when your insurance will cover this new prescription."
OL: "I don't want to run out of pills!"
Me: "You won't run out of pills. The bottle you have now has enough pills to last you through half of June. When you have just a few pills left in your bottle, call us. Then we can fill the prescription we have here for you."
OL: "Alright..."
Me: "Okay...so you have enough pills in that bottle to last you for 2 more months. When you run out, call us, and we'll fill your prescription, okay?"
OL: "Okay."
CLICK...the 6+ minute phone call was over.
(I check and see it's in her profile as cash, so I pull it to see why. Explanation not filled out by dumbass tech from yesterday, but rejection notice was attached - refill too soon, fill 5/20, filled 3/12) )
Me: "The doctor did call it in, but it's too soon. It looks like it was filled on March 12. Did you get a mail order prescription for a 90 day supply?"
YL: "Let me ask her. (mumble mumble)"
Old lady:"Hello?"
Me: "Hi, the doctor did call in a prescription for you, but your insurance won't cover it until May 20."
OL: "But I don't have any!"
Me: "I think you probably got a 90 day supply through mail order. It looks like it was filled on March 12, so you probably got it a week or so later."
OL: "I never got that! I don't know what you're talking about. I never get more than 2 months from them."
Me: "Well, your insurance won't pay for this prescription until May 20, because it was filled on March 12 for a 3 month supply."
OL: "Let me look at my bottle here...it says March 12...they never sent me all my pills in one bottle before."
Me: "Okay, so that is the mail order bottle. Are you still taking 1 1/2 pills a day?"
OL: "What? Yes...this says no refills! I don't want to run out of pills!"
Me: "You won't there's a new prescription here for you. The bottle you have now should have had 135 pills in it. Can you see where it says quantity on the bottle?"
OL: "It doesn't say that anywhere. It says no refills!"
Me: "Does it say to take 1 1/2 tablets a day?"
OL: "Yes. But there are no refills...can I count the pills in here?"
Me: "Kill me now." Okay, I actually said...
Me: "Okay..." (and I wait...)
OL: "I've never had all of the pills come in one bottle."
Me: "Well, you have the bottle they sent you, and it had 3 months worth of pills in it. It was filled March 12, so you probably got it a few days later. March 12 to Aprily, to May, it should last you through mid-June. So that should definitely last you through May 20 which is when your insurance will cover this new prescription."
OL: "I don't want to run out of pills!"
Me: "You won't run out of pills. The bottle you have now has enough pills to last you through half of June. When you have just a few pills left in your bottle, call us. Then we can fill the prescription we have here for you."
OL: "Alright..."
Me: "Okay...so you have enough pills in that bottle to last you for 2 more months. When you run out, call us, and we'll fill your prescription, okay?"
OL: "Okay."
CLICK...the 6+ minute phone call was over.
I wrote on the prescription, after I put it on hold:
"This is fillable on May 20. She did receive mailorder for 90 days in mid-March, so this should not have to be filled until mid-June."
I'd be willing to bet she's going to call within the next few days. Hopefully the staff at the pharmacy will comprehend my note and NOT try to get her an override for an early fill...
"This is fillable on May 20. She did receive mailorder for 90 days in mid-March, so this should not have to be filled until mid-June."
I'd be willing to bet she's going to call within the next few days. Hopefully the staff at the pharmacy will comprehend my note and NOT try to get her an override for an early fill...
Ridiculous. Sorry it's not funny, but it's pharmacy life.
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